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FAQ

Why should I buy from TVLuux?

Our IPTV private service provides stable and quality IPTV with excellent support and customer service.

At TVLuux, it is our mission to be the best provider of TV packages, and we continually reinvest in our infrastructure. We never over capacity our servers, and thus ensuring the best viewing experience for our clients.

At TVLuux we look forward to welcoming and serving you as a long term customer, not just signing you up and forgetting about you.

We believe this approach is the reason we are recommend by so many of our customers.

Can I use my internet and computer as normal?

Yes, even if you’re watching TV with the MAG box you can still use your internet and computer as normal.

What is the minimum required internet speed?
  • 5 mbit/s for  SD channels.
  • 10 mbit/s for HD channels.
  • 20 mbit/s for FHD channels.

Please note that speed is not everything.

Do i need a computer to watch IPTV channels?

No, there’s no need for a computer in order to watch channels with your MAG box. All you need is an internet connection and a router.

I am going to move, can I still use your service ?

Yes, you can use our IPTV service anywhere you want.

How many months is your IPTV subscriptions?

If you buy the 1 month subscription then you can cancel at any time. There’s no contract.

To renew your subscription, you can simply order a new service subscription. We are providing the following service subscriptions

Will I get good after sales support ?

Yes, you are welcome to contact us at any time. Our customer service representants are Jim, Diana and Roger and are ready to answer all your needs.

What payment methods do you accept ?

You can pay us either by Paypal, Bitcoin or by Western union. If you want to pay us with Paypal please contact us on sales@tvluux.com, we do charge %15 extra fee if you pay with Paypal.

What IPTV devices do you support?

We support almost all kind of devices, you can run our service on Kodi, Smart TV, VLC, Android box, MAG box, Roku.

Do you have free trial?

Unfortunately we don’t offer free trials, but we do have one month for 15$. After you try it you can upgrade to an 6 month subscription or to an 12 months subscription. If you choose the 12 months subscription you’ll only need to pay the difference.

IPTV Channel Packages

Are there any warranty on the channels ?

Our support will do their best to get back a channel if it disappear, but sometimes a channel can be removed from the satellite or by other reason that’s beyond our control. Then we can’t get it back.

Does your IPTV subscriptions work in all countries?

No, the system works worldwide.

Whether you are in Europe, Asia, Australia, or America you should receive exactly the same performance, just so long as you have a stable 2mbit/s connection.

Do you have any adult channels ?

No, we don’t provide any adult channels.

Which channels do you have?

We do have UK/US/Canadian/Australian/Arabic/Turkish/Indian/Pakistanian/French/German/Irish/Swedish/Norwegian/Scandinavian/Kurdish/Iranian/Persian/Afghan channels.

Here you can see our full channel list

MAG Box

Do you sell MAG boxes?

We don’t sell the box, we only sell the subscription. The box you can buy from infomir.eu.

Can I use my own MAG set-top-box?

Yes, you can use your own MAG set-top-box.

If you already own a MAG box, you can connect to the services for free for 24 hours. There is no setup fee. Just purchase the subscription package you want and complete the setup guide in FAQ section.

Can I use a MAG STB emulator app to access your packages?

Yes it works on MAG STB emulator